Privacy Policy
Friendlyeggie.com Friendly Eggie Food - Privacy Policy
Welcome to the Friendlyeggie.com Friendly EggieFood website (the "Site" or "We"). We recognise that personal data and privacy are important to you and we are committed to strict standards of protection for the personal information you provide when using the Site.
The purpose of this Privacy Policy ("Policy") is to explain how we collect, use, preserve, protect and disclose your personal information and how you can manage it. By browsing or using this website, you acknowledge that you fully understand and agree to be bound by all of the contents of this Policy.
1. Types of information to be collected
We may collect unsolicited personal information from you when you contact us via website contact forms, WhatsApp, email, registering for an account or conducting online transactions (where applicable). This information may include, but is not limited to:
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Basic contact information: name, contact phone number, email address and mailing address.
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Transaction and account information: order history, payment method preference (we do not store complete credit card information, the relevant information is handled by third party payment platforms), delivery address.
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Interactive Records: Your enquiries, customer service conversations and feedback with us.
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Automatically Collected Information: We may automatically collect your IP address, browser type, device information, browsing history, and website interaction data through cookies and similar technologies when you visit our website (see "Cookie Policy" section).
2. Information purposes
The personal data we collect will be used primarily for the following purposes:
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Processing and fulfilment services: responding to your enquiries, processing orders, arranging delivery and providing after-sales customer service.
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Improve the user experience: Understand your preferences to optimise the presentation of content and provide a more personalised service.
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Internal Operation and Analysis: For internal liaison, statistical analysis, system maintenance and continuous improvement services.
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Newsletters and Promotions (with your consent): To send you information about new products, special offers or newsletters with your explicit consent. You may choose to unsubscribe at any time.
Friendlyeggie.com will never sell, exchange or arbitrarily disclose your personal information to any unauthorised third party, except as required by law, necessary for the performance of the service (e.g. to provide delivery information to a logistics company), or with your express consent.
3. Data Retention and Protection
Friendlyeggie.com Goodness Foods takes reasonable and strict physical and technical security measures to protect the personal information you provide to us from unauthorised access, disclosure, alteration or destruction.
We retain data only for as long as is reasonably necessary to process enquiries, record service transactions, fulfil orders and maintain essential operations. When data is no longer required for these purposes and we are not required by any law or regulation to retain it, we will destroy or anonymise it appropriately.
4. Cookies and web analytics policy
In order to enhance your browsing experience, this website may use cookies or basic traffic analysis tools.
4.1 What is a Cookie?
Cookies are small text files that are collected and stored from your computer, tablet, smartphone, etc. when you visit a website. These files contain information about what you browse or use and enable websites and applications to recognise your device.Cookies do not harm your device.
4.2 What we use cookies for
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Basic operation: Records your browsing and shopping preferences (e.g. language settings, shopping cart contents) to make your browsing of the website more fluent.
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Analytics and Performance: Quantifying visitor numbers, analysing web traffic and interaction patterns, helping us to improve our website architecture and service quality.
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Personalisation and advertising (where applicable): Provide content or related promotional information that is more relevant to your interests based on your browsing habits.
4.3 Managing Cookie Settings
Users can manage, reject or clear cookies at any time according to their individual needs through the settings of their browsers (e.g. Google Chrome, Safari, Firefox, etc.) Please note that if you choose to deactivate or reject cookies, you may not be able to use some of the features offered by this website or have the best browsing experience.
5. Third-party links
This website may contain links to third party platforms or social media. These links are provided solely as a convenience to users. We are not responsible for the privacy practices of third-party platforms when you leave the Site and enter them. We recommend that you read the privacy policies of the relevant third party websites before providing any personal information.
6. Your rights
Under the relevant personal data protection legislation, you have the following rights in relation to your personal data:
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Right of Access: You have the right to request access to the personal data we hold about you.
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Right of correction: You have the right to request us to correct your personal data if it is found to be incorrect or incomplete.
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Right to erasure: You have the right to ask us to delete your personal data under certain circumstances.
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Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time.
To exercise these rights, please contact us via the contact details at the bottom of this policy. We will process your request within a reasonable time.
7. Policy update
Friendlyeggie.com Healthy Foods reserves the right to update the content of this page at any time due to site operations, service adjustments, or regulatory requirements. The most recent version of this Privacy Policy will be posted on this website and will be effective from the date of posting. We encourage you to periodically review this policy to understand how we are protecting your personal information.
8. Supplementary statement
This Privacy Policy applies to the general operation of the Friendlyeggie.com website. Should there be any expansion of the website in the future (e.g. inclusion of online payment, ordering system or newsletter subscription, etc.), we will make further amendments and additions according to the actual operational needs of the website.